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Covid-19 Precautions & Protection

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Coronavirus Measures

*** UPDATE 01/08/2020 ***

We are open!

However, in order to protect our customers and staff there are a few adjustments to our normal working practice:

  • All repairs are strictly by appointment only.
  • All visitors are respectfully asked to follow the zero contact procedure below.
  • Our courtesy car service is suspended.
  • Our customer waiting area and loo are closed.
  • It may be difficult to obtain parts for your vehicle - this is beyond our control.

We will continue to monitor and review this arrangement. We hope to return to normal service as soon as it is safe and wise to do so.

We'd like to wish you all the very best of health and to thank you all for your continued patience and support at this difficult time.

Zero Contact Customer Service

As much as we love you folks, we need to minimise contact time and maintain a minimum 2 meter gap at all times - it's nothing personal!

We are operating a 'one in, one out' policy and ask that only one person enters the reception at a time.

  • We will call you the day before your appointment and check information with you.
  • Please observe the notes on vehicle hygiene below.
  • Please remove your car key from your keyring before entering reception.
  • Please place your key on the counter, please don't hand it to the receptionist directly.
  • We will then ask you to leave the premises.
  • On completion of your work we will call you to discuss any findings, take payment over the phone and agree a collection time.
  • Regretfully we can only accept card payments during this period - cash & cheques will not be accepted.
  • Collect your key from reception. Our receptionist will place your key on the counter after sanitising it.
  • Please leave the reception area promptly so that we can make things ready for the next customer - thank you.

Vehicle Hygiene

Please remove all unnecessary items from your vehicle interior/boot & ensure that the interior is physically clean. Our staff will apply seat, floor, steering wheel and gear knob covers to your vehicle before driving it. They will also be wearing single use gloves whilst contacting your vehicle and changing them before contacting any alternative vehicles. On top of these measure we will sanitise all door handles, handbrake lever/buttons etc when entering and leaving your vehicle.

Please ensure that your service book & locking wheel nut key (if applicable) are easily accessible - preferably on the passenger seat.

Collection & Delivery

Our collection delivery service is now available. Please contact us for availability and cost.

  • We will call you the day before your appointment to arrange a collection time.
  • Please observe the notes on vehicle hygiene.
  • Please leave your locking wheel nut key and service book on the passenger seat (if applicable).
  • Please remove your car key from your keyring before we arrive.
  • We will call you when we arrive at your address and then stand 2m away from your door.
  • We will ask you to place your vehicle key (just the key, no key fobs etc) on your doorstep without handing it to our driver directly.
  • We then ask you to close the door before collecting the key and taking your vehicle to the workshop.
  • Once repairs are complete we will call you to discuss any findings and take payment over the phone.
  • Regretfully we can only accept card payments during this period - cash & cheques will not be accepted.
  • Your vehicle will then be returned and sanitised before posting/leaving your key in a safe place.

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